I was taught a traditional design process during my fashion undergrad. This involved looking at trends, choosing a direction, sketching a lot, critiquing which design to make into a sample. I would have fit models try on my samples to get the fit right. Create a final design and present it back for more critiquing.  

Fashion design process

Fashion design process

As a service designer, the overall structure of the design process is the same, however the methods used and intent of the work differs. I want those I'm working with to understand my process, understand the value my skills bring and how my process is similar or different from other disciplines. I promote other frameworks (double-diamonds, loops, fuzzy front ends) when it helps bring clarity and understanding of my work to my partners.

Human Centered Design Process

Human Centered Design Process

One technique in the research process I believe is incredibly valuable is becoming the user. I find there are nuances and subtleties that can go unnoticed or left unsaid in observations and interviews. As the user you notice the little movements, you feel the emotions of embarrassment, frustration or joy that uncovers further insights. 

Lived as Ventricular Assist Device  (VAD) patient for a week to understand all the moments impacted in daily living

Lived as diabetic for a week to understand all the moments impacted in daily living

 Below are additional photos and examples of my work across different phases of the design process. 

Process mapping and voting of patient check-in experience

Storyboard for flipping a patient during spinal cord surgery

I'm comfortable and enjoy facilitating workshops

Prototype for pediatric phlebotomy chair redesign

Final design of implemented pediatric phlebotomy chair redesign

Facilitating wireframing activity with Arizona State University Students

Blueprint for how large businesses purchase and enroll in insurance