PROCESS

I want those I'm working with to understand my process, the value of my skills and how my process is similar/different from other disciplines. I promote human-centered design frameworks (double-diamonds, loops, fuzzy front ends). My process follows the process of research and discovery, synthesis and definition, iteratively prototyping and testing and guiding implementation.

Human Centered Design Process

Human Centered Design Process


One technique in the research process I believe is incredibly valuable is becoming the user. I find there are nuances and subtleties that can go unnoticed or left unsaid in observations and interviews. As the user you notice the little movements, you feel the emotions of embarrassment, frustration or joy that uncovers further insights. 

Lived as Ventricular Assist Device (VAD) patient for a week to understand all the moments impacted in daily living

Lived as diabetic for a week to understand all the moments impacted in daily living


 Below are additional photos and examples of my work across different phases of the design process. 

Process mapping and voting of patient check-in experience

Storyboard for flipping a patient during spinal cord surgery

I'm comfortable and enjoy facilitating workshops

Prototype for pediatric phlebotomy chair redesign

Final design of implemented pediatric phlebotomy chair redesign

Facilitating wireframing activity with Arizona State University Students

Blueprint for how large businesses purchase and enroll in insurance