Pediatric Pain Clinic App
How might we support teens in learning how to cope and manage their chronic pain when they come to Mayo Clinic and when they go home?
Mayo Clinic - Center for Innovation
Lead Service Designer / Design researcher
Product Owner / Vendor relations
Managed Design Intern
Patient / Parent / Clinical interviews
Patient / Provider observations
Secondary research / literature review
We created iOS app available in itunes for download. We piloted an online support community for teens.
I was the service designer on a three person team of a project manager and clinical coordinator. We provided funding and support to people within Mayo who had innovative ideas. A pediatric pain psychologist and pediatric pain anesthesiologist came to us with the idea for an app to help kids who came for the two-day pain clinic but can’t stay for the 8 week rehabilitation program.
We started with understanding the current state and problem that was brought forth. We interviewed key stakeholders, observed 47 hours in the pediatric pain clinic and rehabilitation program. We facilitated workshops with the team to identify workflow and current barriers. Our team identified clinical system and procedure issues that needed to be addressed from the whole pediatric pain clinic. The team met weekly to tackle issues of lack of knowledge from referring provider, 50% no show rate and a lack of standardization across appointments.
Based on observational insights and education needs, I developed a sitemap and wireframes for a patient facing app. Our ideal solution was a tool for the patient, parent and provider, however with budget and time constraints we focused solely on patient facing app.
“This is my childhood, pointing to a pain board – pain since 8, this is not what you’re supposed to talk about when you get older, people tell their kids about all the fun they had…not me, this is my childhood.” - Patient
I mentored my design intern in creating multiple UI designs for a patient app. We conducted user testing of our prototype with kids in the rehabilitation program, presented the concept to the parent group and conducted online usability testing. I identified a vendor to develop our app and I managed the requirements, tested releases and helped navigate how to get the app into iTunes.