Harken Health Member Site

How can we create a member only tool that gives member's information on their insurance and care that they think is important?

  Final design done by Sapient Nitro

Final design done by Sapient Nitro

WORK AT
Harken Health

TIMELINE
10 months

ROLE
Product Owner
Business Analyst
UX designer
Usability moderator

ACTIVITIES
Site mapping
User testing
Workshop facilitation
Requirements gathering

OUTCOME
We successfully launched a secure Member Site in December 2015. We had 50% of our membership (35,000) registered in 2016. We continued to have updates and releases based on feedback throughout 2017.


I took on many roles as a part of a start-up health insurance and primary care company. We needed to create a secure login website for members who purchased our insurance to manage their plan and view their health information. 

I led our whole company through a brainstorming activity to identify features. Then I worked with our technology team to identify requirements for our first release. I developed sitemaps that mapped out each feature and its release.

I partnered with outside vendors and consultants to manage and provide direction for designs. When designs needed to be redone or tweaked, I took on the role as UX/UI designer updating designs for faster turnaround. 

Workshop boards for feature identification

I learned quickly how to be a business analyst and product owner by translating designs into requirements and then into development stories. I moderated user testing, synthesized feedback and provided design changes based on results. Myself and co-worker pushed our development team to move from waterfall to an agile development approach. I approved stories, ran production check-outs, responsible for providing the go or no go decision and spent many nights and weekends on release calls. 

Screenflow for autopayment screens

  Mark up of information for developers with mapping of content to a content document. 

Mark up of information for developers with mapping of content to a content document. 

Your Health final design (Sapient Nitro)

  Health Risk Assessment - my design

Health Risk Assessment - my design

  Your Plan final design (Sapient Nitro)

Your Plan final design (Sapient Nitro)