Hi! I’m a service and experience designer with strengths in user research, prototyping and implementation. I get a lot of joy out of listening to people, mixing in additional primary and secondary research and then presenting back a synthesis that gets to the essence of what the person truly wanted or needed even though they couldn't articulate it.

I have extensive experience working in the health care industry. My work has spanned across developing services, physical products, communication tools and digital tools. 

I am comfortable with ambiguity and the unknown. Once the problem and direction becomes more clear I’m all about action and seeing work through. 

I started my own side business creating stylish clothing that can serve a medical purpose. My first line of clothing is compression shirts for teens with autism. 

Recent Experience
Director of Design, Service Design Strategist at Harken Health
(April 2015 - June 2017)
Service Designer, Mayo Clinic Center for Innovation
(August 2011 - April 2015)

Masters of Science, Human Factors, University of Minnesota
May 2016
Bachelors of Science, Fashion Design, University of Cincinnati
June 2011

Adobe Creative Suite (InDesign, Illustrator, Photoshop, Audition)
Sketch / Balsamiq / InVision / Marvel
Usability testing 

Things I follow
Scott's Cheap Flights
Tim Ferris
Netted by Webbys
Medium (so many things on Medium)
99% Invisible

List of clinical conditions I've worked on projects for:

  • Orthopedic surgery

  • Spine surgery

  • Bariatric surgery

  • Cardiovascular surgery

  • Venous Thromboembolism

  • Evacuation disorders

  • Oncology - multiple types of cancer

  • Spinal cord injuries

  • Atrial Fibrillation (AFib)

  • Congestive Heart Failure (CHF)

  • Heart failure - Ventricular Assist Devices (VAD)

  • Ophthalmologist

  • Type 1 Diabetes

  • Pediatric pain

  • Pediatric Inflammatory Bowel Disease (IBD)

  • Pediatric phlebotomy

  • Pediatric transplants

  • Pediatric rheumatology

  • Pediatric Spina Bifida and Cerebral Palsy

  • Pediatric psychology

  • Pediatric nephrology

  • Pediatric Cystic Fibrosis