molly_mcmahon_headshot.jpg

Hi! I’m a service and experience designer with strengths in user research, prototyping and implementation. I get a lot of joy out of listening to people, mixing in additional primary and secondary research and then presenting back a synthesis that gets to the essence of what the person truly wanted or needed even though they couldn't articulate it.

I have extensive experience working in the health care industry. My work has spanned across developing services, physical products, communication tools and digital tools. 

I am comfortable with ambiguity and the unknown. Once the problem and direction becomes more clear I’m all about action and seeing work through. 

I started my own side business creating stylish clothing that can serve a medical purpose. My first line of clothing is compression shirts for teens with autism. 

Recent Experience
Director of Design, Service Design Strategist at Harken Health
(April 2015 - June 2017)
Service Designer, Mayo Clinic Center for Innovation
(August 2011 - April 2015)

Education
Masters of Science, Human Factors, University of Minnesota
May 2016
Bachelors of Science, Fashion Design, University of Cincinnati
June 2011

Tools
Adobe Creative Suite (InDesign, Illustrator, Photoshop, Audition)
Sketch / Balsamiq / InVision / Marvel
Usability testing 

Things I follow
UXDesign.cc
FastCompany
Scott's Cheap Flights
Tim Ferris
Netted by Webbys
Medium (so many things on Medium)
99% Invisible

List of clinical conditions I've worked on projects for:

    • Orthopedic surgery
    • Spine surgery
    • Bariatric surgery 
    • Cardiovascular surgery
    • Venous Thromboembolism
    • Evacuation disorders
    • Oncology - multiple types of cancer
    • Spinal cord injuries
    • Atrial Fibrillation (AFib)
    • Congestive Heart Failure (CHF)
    • Heart failure - Ventricular Assist Devices (VAD)
    • Ophthalmologist 
    • Type 1 Diabetes
    • Pediatric pain
    • Pediatric Inflammatory Bowel Disease (IBD)
    • Pediatric phlebotomy 
    • Pediatric transplants
    • Pediatric rheumatology
    • Pediatric Spina Bifida and Cerebral Palsy
    • Pediatric psychology
    • Pediatric nephrology
    • Pediatric Cystic Fibrosis