molly_mcmahon_headshot.jpg

Hi! I’m a service and experience designer with strengths across user research, prototyping and implementation. I get a lot of joy out of listening to people and creating services and products to improve lives.

I have extensive experience working in the healthcare industry. My work has spanned across developing services, physical products, communication tools and digital tools. 

I am comfortable with ambiguity and the unknown. Once a direction becomes clear I’m all about action and seeing work through. 

I started my own side business creating stylish clothing that can serve a medical purpose. My first line of clothing is compression shirts for teens with autism. 

Recent Experience
Service Design Strategist at Stella Health (parent company to BCBSMN)
(July 2018 - Present)

Director of Design, Service Design Strategist at Harken Health
(April 2015 - June 2017)

Service Designer, Mayo Clinic Center for Innovation
(August 2011 - April 2015)

Education
Masters of Science, Human Factors, University of Minnesota
May 2016
Bachelors of Science, Fashion Design, University of Cincinnati
June 2011

Tools
Adobe Creative Suite (InDesign, Illustrator, Photoshop, Audition)
Sketch / Balsamiq / InVision / Marvel
Usability testing 

Things I follow
UXDesign.cc
FastCompany
Scott's Cheap Flights
Tim Ferris
Netted by Webbys
Medium
99% Invisible

List of clinical conditions I've worked on projects for:

  • Orthopedic Surgery

  • Spine Surgery

  • Bariatric Surgery

  • Cardiovascular Surgery

  • Venous Thromboembolism

  • Evacuation Disorders

  • Oncology - multiple types of cancer

  • Spinal Cord Injuries

  • Atrial Fibrillation (AFib)

  • Congestive Heart Failure (CHF)

  • Heart Failure - Ventricular Assist Devices (VAD)

  • Ophthalmology

  • Type 1 Diabetes

  • Pediatric Pain

  • Pediatric Inflammatory Bowel Disease (IBD)

  • Pediatric Phlebotomy

  • Pediatric Transplants

  • Pediatric Rheumatology

  • Pediatric Spina Bifida and Cerebral Palsy

  • Pediatric Psychology

  • Pediatric Nephrology

  • Pediatric Cystic Fibrosis